Contact information

Contact Information

Eaton Row Co. is an online retailer of men's and women's accessories and clothing, serving customers in the United Kingdom and internationally. We don't operate a physical shop — everything is sold through eatonrow.co.uk.

Company details

Trading name: Eaton Row Co.
Registered company: LCOSTA ECOM LTD
Registered in: England and Wales
Company number: 17411451
Registered office: 483 Green Lanes, London N13 4FG, United Kingdom

How to reach us

Email: contact@eatonrow.co.uk
Phone: +44 7441 426149
Postal address: Eaton Row Co., 483 Green Lanes, London N13 4FG, United Kingdom

When we reply

We answer emails Monday to Friday, 9:00–17:00 UK time, and aim to reply within one working day. Messages sent over a weekend or a UK bank holiday are answered on the next working day. Phone lines are open during the same hours.

What to include

To get an answer in one reply, please include your order number (it starts with #) and, if something arrived damaged or incorrect, a photograph. For a return, tell us which item you'd like to send back and why — we'll come straight back with the return address and instructions.

Where to find the answer faster

Shipping & Delivery — dispatch times, delivery estimates, customs and tracking
Returns & Refunds — the 30-day window, how to return, when you're refunded
Terms of Service — orders, prices, discount codes, your rights
Privacy Policy — what data we hold and how to have it removed

Complaints

If you're not happy with how something has been handled, write to contact@eatonrow.co.uk with "Complaint" in the subject line. We acknowledge every complaint within 2 working days and aim to resolve it within 14 days.